Terms of Service

Welcome to Discovery Furniture. These Terms of Service govern your access to and use of https://discoveryfurniture.shop, including browsing our website, purchasing products, and using our services.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. Business Information

Discovery Furniture is an online retailer specializing in furniture and related home furnishings.

When you purchase products through our website, you are entering into a transaction with Discovery Furniture.

Business Name: Discovery Furniture
Phone: +1 916-428-2989
Email: support@discoveryfurniture.shop
Business Address: 7298 Franklin Blvd, Sacramento, CA 95823, United States
Website: https://discoveryfurniture.shop

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, materials, colours, and other details displayed on our website are accurate and up to date.

However, the appearance of a product may vary slightly depending on your screen settings, lighting, photography, or manufacturing variations.

Customers are encouraged to review product descriptions, dimensions, materials, assembly requirements, and other specifications before placing an order.

If you have questions about a product, please contact our customer support team before purchasing.

All products are subject to availability. We reserve the right to discontinue products or limit purchase quantities where necessary.

3. Orders and Order Acceptance

When you place an order, you agree to provide accurate and complete information, including your name, billing address, shipping address, email address, and payment details.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily guarantee that the order has been accepted or dispatched.

We reserve the right to cancel or refuse an order when reasonably necessary, including in cases involving product unavailability, pricing or listing errors, payment authorization problems, incorrect shipping information, or suspected fraudulent activity.

If we cancel an order after payment has been received, we will arrange an appropriate refund to the original payment method.

4. Pricing and Payment

All prices displayed on our website are stated in United States Dollars (USD), unless otherwise indicated.

Available payment methods are displayed during checkout and may include:

PayPal
Visa
Mastercard
American Express
Discover
JCB
Diners Club

Only payment methods actually enabled and available at checkout can be used to complete a purchase.

Payments are processed through the applicable payment service providers. We do not intentionally store customers’ full payment card details on our website.

Customers are responsible for providing accurate billing information and ensuring that their selected payment method is authorized for the transaction.

Any applicable taxes or additional charges will be disclosed at checkout where required.

5. Shipping and Delivery

Discovery Furniture currently offers shipping within the United States.

Our standard shipping policy provides free shipping on eligible orders delivered within the United States, subject to the terms displayed on our website and at checkout.

Our estimated shipping schedule is:

Order Cut-Off Time: 6:00 PM Eastern Time (ET).
Order Processing Time: 1–2 business days, Monday through Friday.
Estimated Transit Time: 3–5 business days, Monday through Friday.
Estimated Total Delivery Time: 4–7 business days after an order is placed.

These timeframes are estimates and may vary depending on product availability, delivery location, carrier operations, the size of the furniture item, and other circumstances beyond our control.

Large or bulky furniture items may require specialized delivery arrangements. Where different delivery terms apply, we will communicate the relevant information to the customer.

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee address changes once an order has entered processing or has been handed over to the carrier.

For more information, please review our Shipping Policy.

6. Returns and Refunds

We want our customers to have a clear understanding of their return options before purchasing.

Our return policy provides a 30-day return window from the date of delivery, subject to the conditions described in our Return and Refund Policy.

To request a return, customers must contact support@discoveryfurniture.shop before sending any item back.

Returned furniture should generally be in new and unused condition, with its original packaging, accessories, hardware, and other supplied components where applicable.

Different conditions may apply when a product arrives damaged, defective, or incorrect.

For approved change-of-mind returns, customers are generally responsible for return shipping costs. For confirmed damaged, defective, or incorrect products, Discovery Furniture will cover applicable return shipping costs or arrange another appropriate resolution.

Approved refunds will be issued to the original payment method within 7 business days after approval. The time required for the funds to appear in an account may vary depending on the payment provider or financial institution.

All returns and refunds are subject to our published Return and Refund Policy and applicable consumer protection laws.

7. Damaged, Defective, or Incorrect Products

We encourage customers to inspect their furniture after delivery.

If a product arrives damaged, defective, or different from the item ordered, please contact support@discoveryfurniture.shop promptly.

Please provide:

Your order number.
The name of the affected product.
A description of the problem.
Clear photographs of the product and packaging, where applicable.

Our team will review the information and explain the available resolution. Depending on the circumstances, this may include a replacement, repair, return, or refund.

We will cover applicable return shipping costs for confirmed damaged, defective, or incorrect products, subject to applicable law.

Nothing in these Terms limits any rights customers may have under applicable consumer protection laws.

8. Product Assembly, Care, and Use

Some furniture products may require assembly or installation.

Customers should follow the assembly instructions, weight limits, care recommendations, and safety information supplied with the product.

Use appropriate tools and follow the manufacturer’s instructions when assembling furniture.

Discovery Furniture is not responsible for damage caused by improper assembly, misuse, unauthorized modifications, or failure to follow the supplied instructions, except where applicable law provides otherwise.

If a product has specific care or maintenance requirements, please refer to the product information or manufacturer’s instructions.

9. Website Use

You agree to use our website for lawful purposes and not to engage in activities that could damage, disrupt, or interfere with its operation.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Submit false or misleading order information.
Interfere with the security or functionality of the website.
Copy or misuse website content without appropriate authorization.

We reserve the right to restrict access to our website when necessary to protect our business, customers, or website operations.

10. Intellectual Property

Unless otherwise indicated, the content on our website, including text, logos, graphics, and original website materials, is protected by applicable intellectual property laws.

You may use the website for personal shopping and informational purposes.

You may not reproduce, distribute, modify, or commercially exploit protected website content without the appropriate permission from the rights holder.

Product images, trademarks, and materials belonging to third parties remain the property of their respective owners.

11. Third-Party Services

Our website may use third-party services to support payment processing, shipping, website functionality, and analytics.

These services may be subject to their own terms and privacy policies.

We are not responsible for the independent terms or practices of third-party service providers. However, this does not limit any rights or responsibilities that cannot legally be excluded.

12. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy.

Information collected during browsing, checkout, order processing, and customer support may be used for purposes such as fulfilling orders, processing payments, arranging delivery, responding to inquiries, and meeting legal obligations.

Please review our Privacy Policy for more information about how personal information is collected, used, and protected.

13. Limitation of Liability

To the extent permitted by applicable law, Discovery Furniture will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the purchase of our products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Any other limitation of liability will apply only to the extent permitted under applicable law.

14. Governing Law

These Terms of Service are subject to applicable laws and regulations.

Where legally appropriate, disputes will be handled by the courts with jurisdiction under applicable law.

Nothing in this section is intended to deprive consumers of mandatory rights or protections available under the laws that apply to their purchases.

15. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes in our business practices, products, website functionality, or legal requirements.

Updates will be published on this page along with the revised policy text.

Customers should review this page periodically to remain informed about our current terms.

Changes will apply as permitted by applicable law and will not remove rights that customers are legally entitled to retain.

16. Contact Information

If you have questions about these Terms of Service, our products, an order, shipping, or returns, please contact us.

Our customer support team will assist with questions about orders and our store policies.

Thank you for shopping with Discovery Furniture.

Terms of service