Shipping Policy
Thank you for visiting Discovery Furniture. We are committed to providing a reliable and transparent shipping experience for our customers. Please review the following shipping policy to understand how we process and deliver furniture orders.
1. Shipping Area
Discovery Furniture currently ships orders within the United States only. We do not currently offer international shipping.
Please ensure that your shipping address is complete and accurate when placing your order.
2. Shipping Costs
We offer Free Standard Shipping on all orders delivered within the United States. There is no minimum order requirement for standard shipping.
Any additional services or charges, if applicable, will be clearly communicated before an order is completed.
3. Order Processing and Delivery Times
Our estimated order processing and delivery schedule is outlined below:
Order Cut-Off Time: 6:00 PM Pacific Standard Time (Los Angeles).
Order Handling Time: 1–2 business days, Monday through Friday.
Order Transit Time: 3–5 business days, Monday through Friday.
Estimated Total Delivery Time: 4–7 business days after the order is placed.
These delivery times are estimates and may vary depending on product availability, delivery location, carrier schedules, weather conditions, and other circumstances beyond our control.
Orders placed after the daily cut-off time, during weekends, or on public holidays will generally begin processing on the next business day.
For larger furniture items, delivery arrangements and estimated delivery times may vary depending on the product and destination. If a different delivery timeframe applies, we will communicate the relevant information to the customer.
4. Shipping Carriers
We may use reliable shipping carriers such as USPS, UPS, and FedEx, depending on the product, package size, destination, and available shipping service.
For large or bulky furniture items, an appropriate freight or specialized delivery service may be used when necessary.
The carrier and delivery method will depend on the requirements of the order.
5. Order Tracking
Once your order has been processed and dispatched, we will send a shipping confirmation email containing your tracking information, when available.
Please allow up to 24 hours for tracking information to become active in the carrier’s system.
You can use the tracking information provided in your shipping confirmation email to follow your shipment.
If your tracking information does not update or you have concerns about your delivery, please contact our customer support team for assistance.
6. Shipping Address Changes
If you need to correct or change your shipping address, please contact us within 24 hours of placing your order.
We will do our best to accommodate your request before the order is processed or shipped. However, address changes cannot be guaranteed once an order has entered processing or has been handed over to the shipping carrier.
We are generally unable to change the delivery address once an order is in transit.
Please review your shipping information carefully before completing your purchase.
7. Delivery Delays
Although we aim to meet the estimated delivery timeframe, delays may occasionally occur due to weather conditions, carrier disruptions, high shipping volumes, incorrect addresses, or other unforeseen circumstances.
If we become aware of a significant delay affecting your order, we will provide an update when possible.
If your shipment appears to be delayed or lost, please contact us with your order number so we can assist you.
8. Damaged or Incorrect Items
Please inspect your furniture after delivery.
If an item arrives damaged, defective, or different from the product you ordered, contact us promptly at support@discoveryfurniture.shop.
Please include your order number, a description of the issue, and photographs of any visible damage or incorrect items.
Our customer support team will review your request and explain the available resolution in accordance with our Return and Refund Policy and applicable law.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate shipping information when placing an order.
If a shipment is delayed, returned, or cannot be delivered because of an incorrect or incomplete address, please contact our customer support team.
Any additional shipping arrangements or costs will be communicated where applicable before further action is taken.
10. Contact Information
If you have questions about shipping, order processing, tracking, or delivery, please contact us using the details below.
Business Name: Discovery Furniture
Phone: +1 916-428-2989
Email: support@discoveryfurniture.shop
Business Address: 7298 Franklin Blvd, Sacramento, CA 95823, United States
We are committed to providing clear shipping information and helping our customers with their furniture orders.
11. Shipping Policy Updates
Discovery Furniture may update this Shipping Policy when necessary. Any changes will be published on this page.
We encourage customers to review this policy before placing an order to understand our shipping procedures and estimated delivery times.
