Return and Refund Policy
At Discovery Furniture, customer satisfaction is important to us. We want you to feel confident when purchasing furniture from our store. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Window
You may request a return within 30 days of the delivery date. Please contact our customer support team before returning any item. Returns must be approved by our team before the product is shipped back to us.
Return Eligibility and Item Condition
To be eligible for a return, furniture must be in new and unused condition, unless the return is due to a defective, damaged, or incorrect product.
Returned items should include their original packaging, accessories, hardware, assembly instructions, and other components supplied with the product, where applicable.
Furniture that has been damaged through improper use, unauthorized modification, or customer assembly errors may not qualify for a return, except where applicable law provides otherwise.
If your furniture arrives damaged, defective, or different from the product you ordered, please contact us promptly and provide your order number and photographs of the issue so we can assist you.
How to Request a Return
To initiate a return, please follow these steps:
Email our customer support team at support@discoveryfurniture.shop.
Include your order number, the product name, and the reason for your return.
If the item is damaged, defective, or incorrect, please include photographs showing the issue.
Our team will review your request and provide return authorization and instructions if the return is approved.
Please wait for our instructions before shipping any item back.
Unauthorized returns may experience processing delays.
Return Method
Return Method: By mail or an approved return shipping arrangement, depending on the product and the circumstances of the return.
Return Instructions: Return instructions will be provided by email after your request has been reviewed and approved.
Return Label: If a return shipping label is applicable, our team will explain how it will be provided.
Because furniture items may be large or heavy, please contact us before arranging return shipping.
Return Shipping Costs
Damaged, Defective, or Incorrect Products
If you receive furniture that is damaged, defective, or different from the item you ordered, please contact us with your order details and supporting photographs. Once the issue is confirmed, Discovery Furniture will cover the applicable return shipping costs or arrange another appropriate resolution.
Returns Due to a Change of Mind
If you wish to return an item because you changed your mind or ordered the wrong product, you will generally be responsible for the return shipping costs, subject to applicable law and the return instructions provided by our team.
Please contact us before returning an item so that we can explain the applicable shipping arrangements and costs.
Restocking Fees
Discovery Furniture does not charge a restocking fee for approved returns.
Return shipping costs may still apply to eligible change-of-mind returns as described in this policy.
Refund Process
Once your returned item has been received and inspected, we will notify you by email about the status of your refund.
If your return is approved, the refund will be issued to your original payment method within 7 business days of approval.
The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
If you have not received your refund after the stated processing period, please contact our customer support team for assistance.
Exchanges and Damaged Products
If your furniture arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs of the issue.
Our team will review the situation and explain the available resolution, which may include a replacement, repair, return, or refund, depending on the circumstances and applicable law.
Contact Information
If you have any questions about returns, refunds, or your order, please contact us using the information below.
Business Name: Discovery Furniture
Phone: +1 916-428-2989
Email: support@discoveryfurniture.shop
Business Address: 7298 Franklin Blvd, Sacramento, CA 95823, United States
Customer Support: Please contact us by email for return authorization and instructions.
Policy Updates
Discovery Furniture may update this Return and Refund Policy when necessary. Any updates will be published on this page. The policy applicable to your purchase will be interpreted in accordance with applicable consumer protection laws.
We are committed to providing clear return information and helping our customers resolve furniture-related concerns fairly and efficiently.
