At Discovery Furniture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused or in its original condition.
- Be returned with all original packaging, accessories, manuals, and parts.
- Not show signs of misuse, abuse, or accidental damage.
- Be accompanied by proof of purchase or your order confirmation.
Certain products may not be eligible for return due to hygiene, customization, clearance, or other restrictions. Any non-returnable items will be clearly identified on the product page.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery by emailing support@discoveryfurniture.shop.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review your request and work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.
Return Process
To start a return:
Email: support@discoveryfurniture.shop
Please include:
- Order Number
- Full Name
- Reason for Return
Do not return items without first receiving return authorization from our customer support team.
If your return is approved, we will provide instructions for completing the return.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to the original payment method used during checkout.
Please allow:
- 2–5 business days for return inspection.
- 7 business days for your financial institution or payment provider to process the refund after approval.
Processing times may vary depending on your payment provider.
Exchanges
We only replace items that arrive damaged, defective, or incorrect. If you require an exchange, please contact our customer support team.
Return Shipping
If the return is due to our error (such as an incorrect, damaged, or defective item), we will provide instructions regarding return shipping.
If the return is for any other eligible reason, the customer may be responsible for return shipping costs unless otherwise stated.
Original shipping charges are generally non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled before they are processed or shipped.
If your order has already been shipped, it cannot be cancelled. In that case, you may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Discovery Furniture
Email: support@discoveryfurniture.shop
Phone: +1 (916) 428-2989
Business Address: 7298 Franklin Blvd
Sacramento, CA 95823
United States
