1. Where do you ship?
We currently ship only within the United States.
At this time, we do not offer international shipping.
2. Do you offer free shipping?
Yes. We offer FREE Standard Shipping on all orders delivered within the United States.
3. How long does shipping take?
Our estimated delivery timeframe is:
- Order Processing: 1–2 Business Days
- Shipping Transit: 3–7 Business Days
Total estimated delivery time is 4–9 Business Days.
4. What is your order cut-off time?
Orders placed before 5:00 PM Pacific Time (PT) on business days begin processing the same day.
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information may take up to 24 hours to become available.
6. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club International
All payments are securely processed through encrypted payment systems.
7. Can I cancel my order?
Yes. Orders may be cancelled before they have been processed or shipped.
If your order has already been shipped, please follow our Return & Refund Policy after delivery.
8. What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned items must be in their original condition and include all original packaging and accessories.
Please review our Return & Refund Policy for complete details.
9. When will I receive my refund?
After your returned item has been inspected and approved, refunds are issued to your original payment method.
Depending on your financial institution, refunds typically appear within 7 business days after approval.
10. What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the damaged item
- Photos of the shipping packaging
Our customer support team will work to resolve the issue as quickly as possible.
11. Is shopping on your website secure?
Yes.
Our website uses SSL encryption to protect your personal and payment information.
Payments are processed through secure payment providers, and we do not store your complete payment card details.
12. How can I contact Discovery Furniture?
Email: support@discoveryfurniture.shop
Phone: +1 (916) 428-2989
Business Address:
Discovery Furniture
7298 Franklin Blvd
Sacramento, CA 95823
United States
13. Do your furniture products include a warranty?
Warranty coverage varies depending on the manufacturer and product.
If warranty information is available, it will be listed on the product page. You may also contact our customer support team for additional information before purchasing.
14. What happens if an item is out of stock?
If an item becomes unavailable after your order is placed, we will notify you promptly and offer either:
- A full refund, or
- An alternative product, if available and accepted by you.
15. How can I contact customer support?
You can reach our customer support team using the following methods:
- Email: support@discoveryfurniture.shop
- Phone: +1 (916) 428-2989
Our support team responds to most inquiries within 1 business day.
