Frequently Asked Questions (FAQs)
Welcome to Discovery Furniture! Below, you will find answers to common questions about our furniture products, shipping, orders, returns, and refunds.
If you need additional assistance, please contact our customer support team.
Shipping and Delivery
Q. Do you offer free shipping?
Yes! Discovery Furniture offers Free Standard Shipping on orders delivered within the United States. There is no minimum purchase requirement for standard shipping.
Q. How long will it take to receive my order?
Our estimated order processing and delivery times are:
Order Handling Time: 1–2 business days, Monday through Friday.
Transit Time: 3–5 business days, Monday through Friday.
Estimated Total Delivery Time: 4–7 business days after placing your order.
Our daily order cut-off time is 6:00 PM Pacific Standard Time (Los Angeles).
Orders placed after the cut-off time, on weekends, or on public holidays will generally begin processing on the next business day.
Delivery times are estimates and may vary depending on product availability, delivery location, carrier schedules, and the size of the furniture item. Larger furniture items may require special delivery arrangements.
Q. Do you ship internationally?
Currently, we ship within the United States only. We do not offer international shipping at this time.
Q. How can I track my order?
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number, when available.
You can use the tracking information to follow your shipment through the applicable shipping carrier.
Please allow up to 24 hours for tracking information to become active.
Q. Can I change my shipping address after placing an order?
Please contact us within 24 hours of placing your order if you need to correct your shipping address.
We will do our best to accommodate your request before the order is processed or shipped. However, changes cannot be guaranteed once your order has entered processing or has been handed over to the shipping carrier.
Q. What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number.
We will review the available tracking information and help you understand the status of your shipment.
Products and Orders
Q. What types of products does Discovery Furniture sell?
Discovery Furniture specializes in furniture and home furnishings. Please visit our product pages to explore the available items and review their descriptions, dimensions, materials, and other specifications.
Q. How can I make sure a furniture item is suitable for my space?
We recommend reviewing the product dimensions, specifications, materials, and other details listed on the product page before placing an order.
Please measure your available space and any relevant doorways or access points to help ensure the furniture can be accommodated.
If you have questions about a product, contact our customer support team before purchasing.
Q. Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible and provide your order number.
We will review your request based on the order’s processing and shipping status. Cancellation may not be possible once an order has been processed or dispatched.
If an order is cancelled after payment has been collected, any applicable refund will be processed according to our policies and applicable law.
Q. What payment methods do you accept?
The payment methods currently available will be displayed at checkout. Depending on availability, these may include major credit and debit cards and PayPal.
All prices are displayed in United States Dollars (USD), unless otherwise stated.
Returns and Refunds
Q. What is your return policy?
Discovery Furniture offers a 30-day return window from the date of delivery.
To request a return, contact our customer support team before sending the product back.
Furniture returned for a change of mind should generally be in new and unused condition, with its original packaging, hardware, accessories, and other supplied components where applicable.
Different conditions may apply to products that arrive damaged, defective, or incorrect.
Please review our Return and Refund Policy for complete details.
Q. How do I request a return?
To request a return:
Include your order number and the product name.
Explain the reason for your return.
If the product is damaged or defective, include clear photographs showing the issue.
Wait for our return authorization and instructions before shipping the item back.
Our team will review your request and explain the next steps.
Q. Do you charge a restocking fee?
No. Discovery Furniture does not charge a restocking fee for approved returns.
However, return shipping costs may apply to eligible change-of-mind returns, as explained in our Return and Refund Policy.
Q. Who pays for return shipping?
For confirmed damaged, defective, or incorrect products, Discovery Furniture will cover the applicable return shipping costs or arrange another appropriate resolution.
For eligible change-of-mind returns, customers are generally responsible for return shipping costs, subject to applicable law.
Please contact us before arranging return shipping.
Q. When will I receive my refund?
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, the refund will be issued to your original payment method within 7 business days after approval.
Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
Q. What should I do if my furniture arrives damaged or defective?
We are sorry if your order arrives damaged or defective.
Please contact us promptly at support@discoveryfurniture.shop and provide:
Your order number.
The name of the affected product.
A description of the issue.
Clear photographs of the damage and packaging, where possible.
Our team will review your request and explain the available resolution, which may include a replacement, repair, return, or refund, depending on the circumstances and applicable law.
For confirmed damaged, defective, or incorrect products, we will cover applicable return shipping costs.
Customer Support
Q. How can I contact Discovery Furniture?
You can contact us using the following information:
Business Name: Discovery Furniture
Phone: +1 916-428-2989
Email: support@discoveryfurniture.shop
Business Address: 7298 Franklin Blvd, Sacramento, CA 95823, United States
Customer Support: Please email us with your order number when contacting us about an existing purchase.
We aim to respond to customer inquiries within 24 hours, although response times may vary during busy periods.
Thank you for choosing Discovery Furniture. We appreciate your business and look forward to helping you with your furniture needs.
